Return Policy

General Policy

For hygiene and safety reasons, returns and exchanges are not accepted once products have been opened or used.

Eligible Cases for Refund or Replacement

We will provide replacements or refunds only if:

• The product arrives defective or broken
• You received the wrong item

Steps to Request a Claim

1. Email us at support@superdollshop.com within 7 days of delivery
2. Include your order number and clear photos showing the issue
3. Wait for confirmation before returning any items

Refund Processing

Approved refunds will be credited back to the original payment method within 7–10 business days after confirmation.